Accessibility & Privacy
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletter sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests. By registering and opening an account with us, submitting your details through a form or making a purchase through our website, you are consenting to the storage of your personal data.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
The Calais Wine Superstore may use your personal information for marketing emails, sending you information on products and sales, as well as competitions to provide you with a personalised shopping experience. We also forward you delivery address details to our brands in order to help them carry out the distribution of your purchase.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We NEVER pass on your personal details to 3rd party agencies for their own marketing purposes without your consent. We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than The Calais Wine Superstore.
One of the purposes for which we may disclose your address and post code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information, which can identify you personally. We see this as a value-added service helping you to find useful products or services.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.
MARKETING OPT-IN AND OPT-OUT PROVISION
If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences.
• All email messages and email newsletters will contain information on how you can unsubscribe
• Send an email to our customer services division on [email protected] writing “unsubscribe” in the subject heading
• Call our customer services team – see the “Contact Us” section
• Write to us at: The Calais Wine Superstore, Zone Marcel Doret, Rue Marcel Doret, 62100 Calais, France.
Additionally if you are concerned that the information we do have about you is incorrect please contact us on [email protected] and we will ensure that it is updated.
WHAT ABOUT COOKIES?