Frequently Asked Questions
How much wine and beer can I buy?
How much you can bring depends on the type of alcohol.
You can bring in:
- wine (still) - 18 litres (24 bottles)
- beer - 42 litres (14 cases of 12 x 25cl per person!)
You can also bring in either:
- sparkling wine, fortified wine (for example port, sherry) and other alcoholic drinks up to 22% alcohol (not including beer or still wine) - 9 litres (12 bottles)
- spirits and other liquors over 22% alcohol - 4 litres
You can split this last allowance, for example you could bring 4.5 litres of fortified wine and 2 litres of spirits (both half of your allowance).
Check the HMRC website or phone 0845 010 9000 for more information.
Why is it cheaper to buy wine and beer in France?
Wine can be up to 60% cheaper in France than the UK, because we pay so much in taxes that the French don’t pay. The UK government puts a £2.36 tax (BEFORE VAT) on every bottle of wine and £2.86 on every bottle of sparkling wine. Therefore you not only save this amount, but also benefit from the volume savings we can make when purchasing – all savings that we pass on to you.
Find out more about how much you can save!
How much do I save?
You save on average £4 a bottle on UK supermarket prices.
Do you have wine tastings?
We have re-opened our unique Tasting Room with many wines on tasting every day ! It’s a relaxed informal setting where you can try wines from our range and ask for any help or advice you may need.
Do you speak English?
Many of our staff are from the UK but all speak English fluently.
How do I pay?
To guarantee the prices shown on the website you need to pay in sterling, by cash. We accept most major cards however your transaction will go through in Euros at your bank's daily exchange rate, so there may be a slight change between the UK advertised prices and the price paid at collection.
We advise that you pay in sterling by cash to pay the advertised price.
(Please note that we no longer accept UK cheques).
How do I find you?
The Calais Wine Superstore is really easy to find, just 4 minutes drive from the port and 10 minutes from the Eurotunnel Le Shuffle Terminal.
Can I place a phone order?
The fastest and easiest way to place an order is on our easy to use website. However if you wish to place an order over the phone, you can call the store in France on 0033 321 19 00 19.
What are your opening hours?
The store is open 7 days a week from 9.30am-6pm French time.
How do you work out your savings?
Savings against the UK price are calculated based on the lowest price we can find for the same product from a UK retailer. We check this for each and every product when we put it live on the website, and may check this again on an ad hoc basis as the need arises.
If we cannot find the exact product for sale in the UK, if for example it is not currently sold by any retailer in the UK, we will calculate an average saving based on the closest product variant available. This may be a different size or style but will always be the closest match possible.
Can I buy single bottles in store?
Yes you can – you can buy as much or little as you like from Calais Wine Superstore.
What is the current exchange rate?
The current exchange rate on the website is £1 = €1.18
Why can I only buy in multiples of 6?
We ask that pre-orders are in multiples of 6 - most of our customers find this is the best and easiest way to buy, it also makes it quick and efficient for you when collecting. The savings and prices shown are all on a per bottle basis to make for easy price comparison to the UK market. You can order Wine Boxes and Champagnes by the single box or bottle and you can of course add single bottles to your order when you collect in store. All online orders have to be paid online, if you prefer to pay in store please send us your order by email to [email protected]
Can I amend an order once I've placed it?
Of course, you can either call the store directly on 0033 321 19 00 19 or email [email protected], please include your order number in any communication with us.
You can make any changes to your order once in store as long as any minimum spend requirements are met.
Can I have my wine delivered to the UK?
Unfortunately we cannot deliver to the UK. UK duty laws mean that the only way to make the most of the French duty saving is to shop in France in person.
However, the good news with Brexit means you can claim 15% tax off your total bill! Simply download the app here and follow the steps.
That's 15% off our every day low Calais prices making it more than ever worth your while! If you have a people-carrier or minibus that carries 8 people, that's 8 times your allowances! And you're having a fun day out in France.
Why not indulge in the best old school 100% authentic cuisine 'à la française' for lunch at our favourite local bistrot: Le Bistrot de la Place in Marck, less than 5 minutes from the shop. With the new 15% Refund on 'Tax Free Shopping' at The Calais Wine Superstore that's your lunch paid for !! Time to have fun, save more money than before and stock up !!
Do you deliver in France?
Unfortunately we are unable to deliver in France.
Can I return wine?
We will refund your money or exchange any product bought from The Calais Wine Superstore if you bring them back to us with the receipt and they are in resalable condition.
What if my wine is faulty?
No problem just bring the wine back to us and we will arrange a refund or exchange.