Customer Comments

Our customers are at the heart of everything we try to do. We pride our selves in offering the best value and greatest range of wine coupled with friendly and efficient customer service.

But don't just take our word for it we have a 5 star rating on Reviews.co.uk; We are number 1 on Trip Advisor and have been awarded a certificate of excellence as well as many glowing reviews on Facebook.

Here's what a few of our customers have had to say about us recently:

 

Could not have been more helpful and courteous as well as patient

We have just returned from the crossing and wish to extend our praise for your staff today, and the help we received from Balazs in booking the crossing as we had two cars which were able to travel together.

They could not have been more helpful and courteous as well as patient whilst we chose the wines for our daughters Irish wedding.

Val and Kim C, Customers

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The collection was quick and smooth and someone even loaded it all in the car for me

Craig/Ross - I just wanted to drop you a line to say thank you for sorting out my exchange and my new order.

As you promised everything was ready when I came along Saturday, the collection was quick and smooth and someone even loaded it all in the car for me. I hope that was not one of you and I did not realise it.

Obviously between the order in December and this recent one I spent over £1600 with you and  just wanted to say that your great service and how helpful you have been is appreciated, my only problem now is trying to find somewhere to put it all!

P. Warbey, Customer

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The authorities have clearly started to get to grips

I just wanted to say, we were over in France last weekend, and it was a pleasure to come and see you again.

 

• You're absolutely right about the 'migrant crisis' - it really isn't a show-stopper, and nobody should worry that it might affect them unduly. The authorities have clearly started to get to grips with it.

• Your deals are superb as always. The Parra Alta stuff at 3 for £6 is a steal. I could drink that Malbec all day... but I daren't!

• Our first experience of the new tasting room was extremely pleasant!

• Great idea to include mention of fuel prices. Diesel is looking like good value in the UK right now, at about £1.12 a litre, and cheaper than petrol for the first time ever. But we filled up in France for the equivalent of 79p a litre. 

Thanks for what you're doing - we really appreciate it. You're a great bunch of people with a great product range.

S. Phillips, Customer

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Everything ran according to plan

Many thanks for all your help and support on my recent trip. My order was waiting for collection and everything ran according to plan.

It is the first time that I have used your free ferry service and may I commend you on the excellence of your organisation and the helpfulness of the staff who work there.

Rest assured on my future custom.

Des Palmer, Customer

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Excellent customer service both online and in store

I have booked my crossing and will see you on the 25th of May, thank you very much for your help sorting the crossings out. I have been buying wine from you for five years or so and was discussing my loyalty to The Calais Wine Warehouse with my mother recently and told her that the quality of wine and ease of purchase were why I keep returning. I neglected slightly your excellent customer service both online and in store which makes dealing with you guys an absolute pleasure. Keep up the good work and thanks once again!

Edward, Customer

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Proven to be superb

Last week visited to collect wine for my daughter's wedding and wish to thank you for all your help both on Monday when we tasted and you advised and on Wednesday last when we collected. It was the least painful experience I have ever had in spending £700 on wines which have all proven to be superb in the eyes of all our family.

We will certainly be returning later in the year and happy to highly recommend your Company to all who may contemplate using your services.

A votre sante - Cheers

Rob & Ingrid F, Customer

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The prices are unbeatable...and the customer service is first class

Thanks again for the excellent service today. I'm back home now with my purchases, and apart from a quick chat at customs about it being for personal use, all is good!

I just wanted to say how impressed I've been about dealing with you guys. From first email to leaving the shop with my purchases, everything has been absolutely first class. The selection of wines is good as well; the prices are unbeatable (even amongst the local competition- and I did check) and the customer service is first class.

I estimate that the 190 bottles of wine that I bought and 24 bottles of champagne have saved me over £250 in duty alone- and that's before you take into account your good offers. I'll probably have spent an extra £10 in fuel coming to get the wines from you rather than buying them in my local Tesco: but considering I filled up in the local Carrefour and saved myself about £10 on a full tank of diesel, I'm quids in all the way!

So... thank you for all your help, your amazing customer service and your fantastic prices.

Nigel G, Customer

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A wide selection of wines available for tasting

Just a quick note to say that everything went well yesterday and I bought 360 bottles of wine for my daughter's wedding, making it a very worthwhile trip.

I was truly impressed by the level of customer service from Calais Wine Superstore, from the initial email contact, which was really helpful, through the travel arrangements on Eurotunnel Le Shuttle, which went very smoothly, and into the experience in the store itself. The staff were extremely helpful and we had plenty of time to wander around and see what we wanted. There was a wide selection of wines available for tasting and, when I asked to taste a particular wine, (which was not in the tasting area but which I ended up buying), there was no hesitation in opening a bottle for me to sample.

Once I had made my selections, we went off for lunch and returned about an hour later, to find a trolley loaded with our goods, which was taken out to the car for us, on a palette truck.

I've already recommended your company to a friend of mine and I shall certainly return, when we need more wine. In my view it is a really well-run business with some great staff. Well done!!

Glenn B, Customer

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Thank you for your friendliness, courtesy and assistance

We visited your store yesterday and left much heavier in one sense but lighter in another! Just a note to thank you for your friendliness, courtesy and assistance during our visit which contributed greatly to the enjoyment of our day trip to Calais. No doubt we will see you again before too long.

Jim and Helen J, Customers

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Absolutely faultless service

I came over from London on Saturday and just wanted to tell you about my experience...

From browsing your website, saving an order, booking a complimentary ferry, changing my mind on my order... to coming into store with an hours turnaround to get back to Port(!), having you open two bottles of sparkling wine and getting an expert opinion and then finally buying lots of wine, it was an absolutely faultless service that you provided!

Thank you so much for making the experience so easy. Thanks especially to Craig for his email correspondence and to Tony for his knowledge and personal service on the day.

I would highly recommend your store to my friends and family.

Thanks and best regards

Louise, Customer

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Their prices are competitive

Excellent, reliable service, I have been a patron of Calais Wines for a number of years, and look forward to returning again soon.

Their prices are competitive, and the quality of the produce and their knowledge is excellent. If you are looking for somewhere to get your wines, this is an excellent place to visit.

Adam G, Customer

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Always first class

Thanks once again for the service provided once again by your excellent staff this year. You will probably not have a record of our orders, but we order twice a year when we travel to France, but always by telephone. The service we receive is always first class.

Alan G, Customer