Frequently Asked Questions

We’ve put together the answers to some of the questions our customers often ask us. If you can’t find what you’re looking for, get in touch .

1. How much wine and beer can I buy?
2. How much can my car carry?
3. Can I order before travelling?
4. Why is it cheaper to buy wine and beer in France?
5. How much do I save?
6. Do you have wine tastings?
7. Do you speak English?
8. How do I pay?
9. What if I want a refund?

1. How much wine and beer can I buy?
   

   As much as you like providing it is for personal use only. If you buy more than 120 bottles of wine and 250 cans of beer Customs and Excise may ask you to verify the intended usage. Personal use can include weddings, parties and gifts.

2. How much can my car carry?
   

   A family saloon can carry 30 cases x 6 bottles (180 bottles, 210kg) of wine. Please check your car's load capacity if in any doubt.

3. Can I order before travelling?
   

   Absolutely. We are very happy to take your order in advance by phone or online and have it ready for you to collect and pay for in France. Actually, this is the best way to shop as we pay for your ferry and Eurotunnel tickets!

4. Why is it cheaper to buy wine and beer in France?
   

   The UK government puts a £1.80 tax on every bottle of wine and £2.30 on every bottle of sparkling wine. Therefore you not only save this amount, but also benefit from the volume savings we can make when purchasing – all savings that we pass on to you.

5. How much do I save?
   

   You save at least £2 a bottle which covers just a little more than the duty difference but on the whole you’re saving at least £2.50 to £3 a bottle and quite often more.

6. Do you have wine tastings?
   

   Of course. We think it’s important for you to have the opportunity to try exciting new wines. Every day we choose some of our special offer wines for tasting, but if you are interested in a particular wine we will be happy to open a bottle for you (within reason!) to try before you buy.

7. Do you speak English?
   

   The Calais Wine Superstore team speaks English fluently. We are on hand to help you with any questions or queries you might have.

8. How do I pay?
   

   To avoid paying UK tax on your wine and beer you have to pay for and collect your goods in France. We accept Sterling and Euro cash, sterling cheques and credit cards.
   
   If you pay by credit card your transaction is converted at the daily rate.
   
   We advise that you pay in Sterling by cheque or by cash to pay the advertised price. This way there’s no nasty surprises when you get a low exchange rate from your bank!
   
   Don’t worry if this sounds confusing. We promise to help, explain and outline which is the best way to pay on the day.

9. What if I want a refund?
   

   We will refund your money or exchange any product bought from The Calais Wine Superstore if you bring them back to us undamaged.

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Customer Comments

“Hi!
My brother in law and I visited the Calais shop yesterday to collect the above order. I wanted to provide feedback about the excellent service Xavier provided, not just to us but to others wh...”

Robin Tough, customer
More customer feedback

Did you know?

We accept Sterling and Euro cash, sterling cheques and credit cards for your convenience. Paying in Sterling remains the safest and best way to pay.
Learn more

Plan your visit

Whether you’re coming by ferry or tunnel, The Calais Wine Superstore is easy to get to and there are plenty of other things to do whilst you’re there. Learn more

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