We pride ourselves on offering excellent customer service. But don't just take our word for it. See what our customers have to say.
Just a quick email to say thank you very much for the fantastic service we received yesterday. My Fiancee and I were delighted with the savings we made and your expert knowledge of the wines you stock. We sampled one of the bottles of Prosecco last night and it was delicious.
Many thanks again
We will be back!
Alan G and Kimberley L
Alan G, Customer
Thanks for a great visit - we were over today to stock up on some jolly nice wine! There is nowhere else to go in Calais that remotely compares with your offering and service.
Jane F, Customer
Just wanted to say thank you for our wine order which we collected last Friday. We had a good Eurotunnel crossing and the wine was all ready for us to collect.Thank you for being so well organised, friendly and efficient.I have recommended you already to several friends. Thank you
Liz. P, Customer
Thank you for a great time today .We had a very good tunnel crossing that was paid by you and after ordering our wedding drinks on your very easy to use website they were waiting for us .Being able to try the wines was great and really useful. The staff were so helpful .Especially the 2 Northern Irish lads who could not be more helpful and efficient .Altogether a wonderful and smooth day and some super bargains .Thanks and see you again
Jane B, Customer
FAO: Philippe & Alex
Last week visited to collect wine for my daughter's wedding and wish to thank you for all your help both on Monday when we tasted and you advised and on Wednesday last when we collected. It was the least painfull experience I have ever had in spending £700 on wines which have all proven to be superb in the eyes of all our family.
We will certainly be returning later in the year and happy to highly recommend your Company to all who may contemplate using your services.
A votre sante - Cheers
Rod & Ingrid Fox
Rob & Ingrid Fox, Customer
Another successful visit to the Calais Wine Superstore. This Superstore has the unique combination of fantastic staff who really want to help and advise, besides a fantastic choice of exciting international wines with a no hassle "degustation" corner. I mean what I say. signed Roger of Sussex
Roger from Sussex, Customer
We visited your store yesterday and left much heavier in one sense but lighter in another! Just a note to thank you for your friendliness, courtesy and assistance during our visit which contributed greatly to the enjoyment of our day trip to Calais. No doubt we will see you again before too long.
Best regards
Jim and Helen J’
Jim and Helen J, Customers
Greetings,
yet again a fab trip to your store, everything was ready, the wine that was not available (only one brand) was discussed and substituted with ease. This is my third trip and the fourth will not be far away. The montana pinot grigo is one of the nicest wines i have ever had
cheers
Frankie Franklin, Windsor
Dean Franklin, Customer
‘Dear Madam
We shopped with you two days ago and my wife asked the lady at the till to recommend a restaurant in Boulogne old town. Her recommendation was the Haute Ville and we had a super meal there and would like to thank her for her advice.
Best wishes
Mike
Mike, Customer
Just wanted to drop you a quick line to thank you once again for your assistance with my online booking and ferry code. The service was excellent and efficient, with my order waiting for me when I arrived. I was really impressed with the store. It's well laid out, and bright, excellent selection and prices. The tasting corner is a great idea, and helped me decide what wines I wanted. Thanks again, and look foward to visiting you again in the future.
Ceri B, customer
Dear Calais Wine,
Mike R, customer
Just thought I would drop a line and add to the other (quite justified) comments you have received from very satisfied customers. I visited you on Friday which was my second visit. I must say I find it a most pleasant shopping experience. Your store is very well laid out and easy to get around and the quality and prices of your wines excellent. Having a comprehensive selection to taste prior to purchase is great. All the wines I have bought from you have been of good quality but this time I picked up a couple of crackers, thanks to your recommendations Simon. I am so pleased that Tescos decided to withdraw from France. I had been going there for years but had they not closed down I would never have found you!! The prospect of shopping for wine in Carrefour in Cite Europe was too horrendous to contemplate!! Loading onto your flat bed trucks is so much easier than trying to pile stuff into a supermarket trolly and squeeze thru narrow checkouts!!
Andrew J, customer
This email is to thank for your excellent service. The website was easy to navigate and it was easy to complete an order. Telephoning to amend the order was also easy and it worked smoothly. Your booking of Eurotunnel for me was very efficient and worked smoothly. The staff in Calais were most helpful. Simply the best "booze run" I have had in 10 years. Will strongly recommend you to my friends and hope to see you again.Many thanks to all
David T, customer
Many thanks for your email, delighted you have everything in stock and thank you for booking Eurotunnel. Look forward to seeing you on 8th June and just wanted to say that your website is the most user friendly one I have found!!!
Rita H, customer
Many thanks for the wonderful service I received by your staff my order was waiting I ordered some more and returned back to the UK I left the UK at 8.20 and arrived back on UK soil at 11.20 by Eurotunnel wow what a service!
Steve A, customer
Thank you very much for sending me a code for a free ferry crossing in response to spending so much money with you. This was our second visit to your store and we find your wines remarkably good value. Please may I also praise you on your excellent Customer Service. We used to shop a lot at Carrefour but their service is extremely poor compared to yours. I liked the way everyone was so helpful and knowledgeable about the wines you are offering.
Terry A, customer
My sister Christine and I would like to compliment you on your excellent service, display, range of stock and bargain offers on our trip to Calais last Saturday. We were able to get everything we wanted easily, cheaply and quickly, leaving us plenty of time to do our non-wine shopping and have a leisurely lunch, French-style. Well done, and please stay open!
Chris P, customer
I came to your store store today to collect my order. I must say how satisfied I am with the customer service you offer. My order was waiting for my collection.I will defiantly be returning in the future and will recommend you to my family and friends. Well done another satisfied customer. Also love your website,very easy to use.
Paul G, customer
We have just visited your store for the first time today and would like to say thank you for making our purchase a very pleasant experience. Looking forward to returning in the near future.
Stephen G, customer
Dear Xavier,
Just a short note to thank you and your colleagues for making our first visit such an easy and pleasant experience. We will be back for sure.
Martin and Jane, customers
I visited your store today, and bought a variety of wine for £595 sterling. I wanted to make contact again to confirm that I visit 5 or 6 times per year, and have previously bought from Sainsbury’s, Tesco’s & Majestic.
Gary Osner, customer
Just wanted to say a special thanks to Xavier for looking after us so well. The new store is brilliant and the value better than ever. More power to you, you are now the only reason I come to Calais so long may you prosper.
Henry and Roy, customers
One week ago I came to collect my order from you on a cold, windy, dark day but the welcome from Philip and colleagues was warm and friendly. The service was quick and efficient. Well done! I will certainly use you again.
Marek, customer
Hello, Just wanted to say that I was delighted with the service I received on the 16th from Phillip. I forgot my order number but in no time he had it all under control and got my items together with no difficulty. Please tell him 'thanks very much' and the same to all of you for such a professional service.
P. Paris, customer
Dear Phillip,
Many thanks for all your help Saturday, it made our trip worthwhile. You will definitely see us again in the near future.
Romayne and Mike, customers
Thanks again to all at Calais wine store, when we arrived our pre-order was ready loaded on a pallet truck and all we had to do was pay. Total time in store about 10mins max giving us more time to shop in Auchan etc. Thanks again and definitely see you next year, Au revoir - Matt and Luke
Matthew Biles, Customer
Dear Xavier
Once again, many thanks for your outstanding service on Saturday evening and please give our thanks also to your colleagues who helped us load the car up. Apologies once again that my wife and I were late arriving at the store, but as you know the strikes were the problem and we hope that you didn't miss your bus. We arrived home in England on Sunday afternoon after an overnight stay in Calais.
Megan and Michael Lane, customers
Dear Simon
I am just writing to say thanks for making our shopping trip yesterday so easy. As a disabled person, the idea of having to walk around shops like Auchan and Carrefour in search of wine was too awful. Being able to order online and collect was perfect. You have a fantastic shop and a great service. We hope you will be successful and get lots of customers. See you again in 2011.
Joan Cupples, customer
Dear Simon
We visited on Wed (and bought!!) and were very impressed by your store.
Very good layout and wine details. There were 3 of us and all it was so easy and pleasant. Very helpful assistant. We have been on many wine buying trips over many years and to yours was a pleasure.
Geoffrey Pratt, customer
Trust everything is going well – you are my only source of great wines at great prices now – the UK wine stores are very expensive even for quaffing wines
Ivan Fox, customer
Hi!
My brother in law and I visited the Calais shop yesterday to collect the above order. I wanted to provide feedback about the excellent service Xavier provided, not just to us but to others who were in the shop. Nothing was too much trouble for him. Working on his own he was polite, knowledgable and exceptionally helpful. It was such a pleasure to experience such a high level of service even though he appeared to be the only person working in the shop when we visited.
Robin Tough, customer
Thank you for coming back to me with your FREE ferry offer, which is great as it reduces the cost of our wine significantly, all being well we will take it up in a couple of months!
Harry Mare, customer
Simon, hi!
Tony from the UK, customer
Thank you for the information regarding the free ferry crossing. I would like to extend our thanks to you both for all your help on Sunday.
Wendy Cox, customer
Just wanted to thank you for your efficiency last Thursday, 7th May, when I came to pick up an order. Shopping is so easy with your team and I would like to thank you for everything. Looking forward to my next visit.
Sue Hamilton and Liz Guy, customers
Just a word of thanks for the free day trip. We had a great day, and bought some lovely wine.
Ruth and Norman Leftly, customers
Thank you so much for helping us choose our wines for our wedding last July. Everybody loved the wine and only a few of our friends know the real price we paid for them! We shall be back!
Neil and Camilla, customers
I just wanted to add that we had such a great experience shopping for our wine with you. The lady who helped us was so friendly and helpful and we will definitely be back again. We’re also recommending you to everyone we tell about it. So thank you so much for your help.
Rebecca Russell-Smith, customer
Philip
This is to thank you for your expert assistance on our visit on Saturday.
Roger and Lu Seymour, customer
Dear Simon & Philip,
Christine and Charles Hamlin, customer
My friends and I enjoy visiting your store close to METRO in Zone Marcel Doret as it is always spotlessly clean, organised for easy viewing and enjoyably helpful staff. We shop mainly for good offers and specials like champagne.
Stephen Soler-Gomez, Sidcup
A good selection and very clear about the savings from the UK prices.
Trevor Stoner, Braintree
We came to your store yesterday for the first time. We were very impressed with the stock and range you have. We come to France every month and shall visit you in the future. My wife was certainly impressed with the store, so much so that she purchased a bottle of Champagne as a surprise drink tonight.
Peter Wood, Norwich
Welcome Back we missed you all. Great to have you back we couldn’t wait for you to re-open as your new business & it was great fun to be with you on opening day!
Richard Ehrlich, The Independent
In the past I have been to Sainsburys in Calais. Whilst I go to Oddbins in the UK, this was my first visit in France. You can be assured that you have secured a loyal customer!
Charles Geekie, customer
Good and fine wines, and competitive prices, and especially in comparison with Tescos and Carrefour at Le Cite. Something very important to me is the chance to try before i buy, which is something you are brilliant at.
Roger C Lawrence, customer
Just a quick email to say a huge thanks to you and your team for the excellent service that my sister and I received when we visited your store. We spent on hour tasting and selecting wines. During this time your staff were helpful, knowledgeable and just generally very nice. They even checked reference books on our behalf! We certainly hope to visit again.
David Grierson, customer
Thank you very much indeed for all your help this morning when we collected our orders. You can be certain of our continued custom and that of the Thomases. And of course we will tell all our friends what a good service you provide. We will be back!
Philip Smith, customer
Dave and myself visited your store in Calais last Saturday and were your first customers of the day. I would just like to thank the guy who was looking after us when we arrived, I didn't ask his name but should have done, he gave us a great customer experience.
Martin Prudames and Dave Steggall, customers
They say that life is all about experiences - well we thought we should share with you our buying experience at The Calais Wine Superstore today.
Chrissie and Reg, customers
A short note to say thanks very much for all your help on the three occasions we've been over to buy for the upcoming wedding. Our garage looks like a small branch of Oddbins at the moment!
Christine and Charles Hamlin, customers
Hi you guys at The Calais Wine Superstore.
Congratulations on opening your new store and web-site. Planning to come over again soon and stock up. Wishing your new venture every success for the future.
Megan and Michael Lane, customers
Parking - you have it - Good staff - you have them - Great offers - you have those too - Pre-order and tastings - you have the lot!
Elizabeth Parmiter, customer
It was good to see you at lunchtime and we just wanted to say how much we appreciated your new Eurotunnel offer. It allowed us to make the round trip in just under six hours!
Lesley and Philip, customers
On the Tuesday 12th Feb around lunch time we visited your Calais Wine and Beer Superstore. It was such a change to receive good customer service and politeness ,sadely missing in this day and age. The prices were competative and when I return to cailais I most certainly will return to your store.
Robert West, customer
Just a quick note to thank you very much for arranging the above order and tunnel crossing ticket on Monday 25th so correctly and efficiently. Everything went very smoothly and on our return to UK every item on the order checked out exactly. Hopefully we will do a repeat run shortly if you will have us.
Philip Bench, customer
Thank you for your efficiency and organisation at the weekend. I collected my order in no time and was very impressed with everything. Thank you once again.
Jenny H.
Jenny H, Customer
dear xavier, thank you so much for your kind help.... we always went to sainsburys or tesco for our wine so they did us a favour by closing, as since we have been to the calais wine superstore the wines have been magnificent and fantastic quality at such wonderful prices , even my brother comes too now. Looking forward to your xmas offers many many thaks kind regards suzanne h
Suzanne H, Customer
I must say thank you to the two staff members that sorted our order this morning. My sister, (the one the staff made the coffee for) her husband and myself where made very, very wellcome in the store (we where the ones singing).
My sister and husband have been a number of times but it was only the second time i had been to the store and really enjoyed the whole settup. I have recommended you to a number of my friends since returning home.
It will be some time before i return but my sister will be back in December.
Well Done. Keep up the good work.
Thank You again
Janet F
Janet F, Customer
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